Privacy Policy – Vancouver Freeze Dry Ltd.
Last Updated: April 14, 2026
This Privacy Policy describes how Vancouver Freeze Dry Ltd. (“we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you visit our website, make a purchase, or otherwise interact with our services. This policy is designed to comply with applicable privacy laws in Canada, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and applicable United States privacy laws. By using our services, you agree to the practices described in this Privacy Policy.
We collect personal information depending on how you interact with us. Information you provide may include your name, email address, phone number, billing and shipping address, order and payment confirmation details, account login information if applicable, and any information you provide when contacting customer support. We may also receive information from third parties such as payment processors, website platforms including WordPress and Shopify, and advertising or analytics partners.
We use your personal information primarily to fulfill your orders. The contact information you provide is used to process and complete your purchase, arrange shipping and delivery, and provide order updates and customer support. We may also use your information for marketing and advertising purposes, including showing you relevant product and service advertisements and improving marketing effectiveness. We also use personal information to improve our products and services, maintain website functionality, prevent fraud, and comply with legal obligations.
By providing your personal information, you consent to its collection, use, and disclosure as described in this Privacy Policy. You may withdraw your consent at any time, subject to legal or contractual restrictions, including opting out of marketing communications.
We use cookies and similar tracking technologies to operate and improve our website, analyze user behavior, and support advertising and remarketing. You can control cookies through your browser settings, although disabling them may affect website functionality. Where required by law, we will obtain consent for non-essential cookies.
We do not sell your personal information to third-party companies. We may disclose your personal information only as necessary to operate our business, including to service providers such as payment processors, shipping companies, and IT or hosting providers, as well as to advertising and marketing partners for the purpose of delivering relevant ads. We may also disclose information if required to comply with legal obligations. All third parties are required to handle your information in accordance with applicable privacy laws and only for the purposes for which it was provided.
If you are a resident of the United States, you may have certain rights under applicable laws, including the right to request access to your personal information, request deletion, request correction of inaccurate data, and opt out of targeted advertising or data sharing as defined under applicable laws. Although we do not sell personal information, certain advertising practices may be considered “sharing” under some laws, and you may opt out by contacting us. We will not discriminate against you for exercising your rights.
We retain personal information only as long as necessary to fulfill orders, provide services, maintain business and legal records, and comply with applicable laws. We take reasonable administrative, technical, and physical measures to protect your personal information, but no method of transmission over the internet is completely secure.
Your personal information may be processed or stored outside your province, state, or country, including in Canada and the United States, and by using our services you consent to such transfers. Our services are not intended for children under the age of 16, and we do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time, and any changes will be posted with a revised Last Updated date. If you have any questions about this Privacy Policy or wish to exercise your rights, you may contact Vancouver Freeze Dry Ltd. at inquiry@vfdfood.com or by mail at 5498 267 St Unit 101, Langley, BC, V4W 3S8, Canada.
